POSITION SUMMARY

This position aims to interact with customers individually and develop relationships by providing price quotes, availability of materials, and scheduling orders for deliveries. And provide information in response to inquiries about products and services and handle and resolve complaints.

ESSENTIAL FUNCTIONS:

• Answering incoming phone calls/emails.
• Provide price quotes and availability of materials to customers.
• Scheduling orders for deliveries.
• Provide customer service & sales support to fabricators/installers & walk-in customers.
• Enter orders, update & cancel orders as needed.
• Handle cash/credit card transactions.
• Balancing end-of-day cash reports.
• Answering product questions and educating customers on our products.
• Organize orders for weekly trucks.
• Assist customers with problem resolution.
• Provide and encourage outstanding customer service.
• Answer incoming calls on a multi-line system professionally and courteously.
• Respond to customers via telephone or email through a personal computer.
• Receive customers' requests by telephone, or email, analyze requests, provide the information requested, ascertain who can best deliver the data, and route the request to the proper person.
• Provide pricing information, process orders, and similar data to customers.
• Follow up with customers to assess the level of customer service.
• Take orders over the phone or in person and enter them into the database.
• Resolve customer questions related to orders or inventory.
• Contact customers to ascertain data omitted on orders.
• Analyze transactions, and correct and adjust orders.
• Able to Add-on and upgrade sales.
• Must be prompt and timely in completing assigned responsibilities
• Develop knowledge of product line, prices, delivery time, and similar data as required.
• Manage light administrative duties.
• Perform all aspects of the job within company policy and procedures.
• Perform backup for showroom consultants.
• Other duties as assigned.

POSITION QUALIFICATIONS

KNOWLEDGE, SKILLS, AND ABILITIES:

• A well-organized and self-directed individual with the ability to prioritize duties.
• Excellent multi-tasking & time management skills.
• Exceptional communication and interpersonal skills.
• Able to work in a fast-paced, self-directed environment.
• Must enjoy interaction with a variety of different customers from different backgrounds.

EDUCATION AND EXPERIENCE:

• High School Diploma required.
• 2 years of Customer Service Experience.
• Experience in Will call, Order Desk, or Customer Call Center.
• Previous work experience in the industry is a plus but not required.

WORK ENVIRONMENT/PHYSICAL DEMANDS

• Ability to be on your feet for extended periods.
• Ability to push/pull/lift to 20+ lbs.
• Bending for filing is occasionally required.
• While performing the duties of this job, the employee is regularly required to sit for prolonged periods.
• Availability to work a minimum of 1 Saturday a month (9 am-2 pm).