About Us

Da Vinci Marble, part of the Architectural Surfaces family, has earned a global reputation as a leader in natural stone and tile. We source from the world’s finest quarries and deliver exceptional materials - Slab, Decorative Tile, Outdoor, and Custom Cut-to-Size - for residential and commercial design projects.

At Da Vinci Marble, you'll find a supportive, service-driven team where a love for design and exquisite materials blends seamlessly with a welcoming, hospitality-forward environment. With the soul of a family business and the resources of a national leader, Da Vinci Marble delivers beautifully curated customer experiences rooted in knowledge, design, and integrity.

Position Summary

As a Customer Experience Concierge, you will be the first impression and trusted guide for our clients (designers, architects, builders, installers and homeowners). Your role is to ensure each guest receives a personalized, attentive experience from the moment they walk through our doors.

With a warm, professional demeanor and a deep understanding of our product offerings, you’ll support both the sales team and our valued clients to make every interaction smooth, informed, and memorable.

Key Responsibilities

• Serve as the first point of contact—welcoming and assisting all clients with professionalism, warmth, and hospitality
• Engage with customers to understand their project goals and thoughtfully connect them with the appropriate Stone & Tile Designer for personalized guidance on our products and services.
• Schedule new and follow-up appointments while utilizing our CRM and Calendar Platforms to qualify project needs to ensure they are matched with the appropriate showroom support
• Assist customers in locating and navigating the showroom, warehouse, and will-call areas throughout our campus
• Answer and direct phone calls, respond to email inquiries and phone messages, to ensure all communications are handled promptly and courteously
• Maintain a clean, organized and guest ready showroom space to reflect the quality of our brand including restocking supplies for showroom, kitchenette, restroom
• Maintain accurate records of new leads, client showroom visits, and sample material checkouts for seamless team coordination
• Securely obtain client payment details and seamlessly hand off to the designated Stone & Tile Designer to ensure a smooth transaction experience
• Collaborate with internal departments to ensure customer satisfaction from first visit to final delivery
• Assist with special projects including wall display and pricing upkeep, restocking samples and sealers, and managing sample board check-outs
• Responsible for basic opening and closing procedures

What You'll Bring

• A passion for hospitality, service, and creating positive client experiences
• Strong organizational and time-management skills in a dynamic detail-oriented setting
• Effective verbal and written communication skills
• Ability to thrive both independently and in a team environment
• Comfort with multi-tasking, phones, and showroom software systems
• A polished, professional presence suited for a luxury showroom environment
• A collaborative, can-do attitude with a desire to help others succeed

Education & Experience

• Associate’s degree or equivalent work experience preferred
• 1+ years in customer service, hotel, hospitality, or a client-facing environment
• Experience in high-end retail, showrooms, or interior design a plus
• Familiarity with POS systems, business email/phone etiquette, and CRM tools

Physical Requirements & Work Environment

• Capable of lifting up to 20+ lbs as needed
• Energetic, guest-focused and fast paced showroom environment